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• On Line Purchases

How is the display contrast adjusted: The display is too light or too dark -- ?
The display contrast control is located on the right side of the register near the front of the register. Some registers have their display controls as a keyboard function, this is usually done by pressing the page up or down keys while in register mode. Check your manual for more information.

How long does the battery last when the power is off?
Register memory (totals and program data) will be retained for approximately 60 days when the battery is fully charged (24 hours). Battery life is approximately 3 years.

How can a received on account (R/A) or paid out (P/O) transaction be voided?
They can not. However, you can perform a received on account transaction to adjust media totals after an incorrect paid out. Conversely, you could perform a paid out transaction to adjust media totals after and incorrect received on account.

How can time clock entries be entered manually if an employee forgets to punch in or out?
Clerk In/Out is found on the X-mode or Program mode menu. From the X-mode screen choose the Time clock edit option. From the P-Mode screen, press PAGE DOWN, and then press 00 for MORE. Select the first option 00 CLERK I/O. You will be prompted to enter the clerk number, and then the last time punches for the clerk can be edited. Once a Z-1 (daily) time report is generated, the last punches are cleared, and times may no longer be edited.

How can I change the tax rate or prices and descriptors in the register?

If you have your manual available you can look up the basic program changes. If you do not have a manual available, you can usually purchase one or you can talk to one of our programmers for a nominal programming fee.

 

How do UPC codes get into a scanner?

Actually, they are programmed into the cash register either manually or with a software application. Once they are in the register, the scanner just reads the code off of the product and translates the information to the cash register.
 

How can you avoid paper jams?

Always fold paper before inserting into printer to help prevent “loading” paper jams. This is not for all printers, if using 2-ply paper it may bog down the printer. Always follow instructions in manual or those placed inside the printer compartment.

 

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Where can I find the appropriate tax rate for my store?

The best thing to do is to check with the tax department for the city and county that your business is located in. They will be able to tell you the appropriate tax rate for your location and type of business.

 

Where can I find paper, ink cartridges or keys for my cash register system?

CRC carries a complete line of paper, ink cartridges and keys for most of the major brands of cash registers. Remember when shopping for paper, compare the price of paper by the feet per roll. Rolls with 125’ & 195’ may look the same due to the way the rolls are wound. Also look at bond weight, cheaper paper may leave dust or little pieces of paper behind causing jams, thus shortening the life of the printer. You may be paying more for that bargain paper than you think!
 

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Why am I unable to delete PLUs from the register?
You must Z-out PLU sales data from Z1 and Z2 before a PLU can be deleted.

Why does the register error when attempting to clock in?
The register will maintain punch in/out records for 10 work sessions. Once the 20 time punches are recorded then the records are full and additional time records will not be accepted. The ER-650/655 timekeeping system was designed to be cleared (Z1 time report) on a daily basis.

Why does the "Not Allowed With Open Orders" message display when attempting a Z report?
You must pay all open checks for tracks 1-4 before running a Z report.
If you have paid all checks and the message still blocks Z reports, it may be due to a unreported check with a zero balance (there are unique circumstances where this may happen.) You must change the P-Mode System Option, Report Option #15 'Allow Z With Open Orders' to Y(es). You are now allowed to access the Z reports area. Be sure to reset check track 1-4 before returning the option flag to N(o).

Why does the message "OVER-LIMIT" display when attempting to clock in or out?
Five in/out punches are kept per employee per day. Once five in/out punches are recorded, the "OVER-LIMIT" message will display. The correct procedure is to generate a Time Keeping End of Day report each day. When the report is completed, daily records are cleared and new in/out punches can be recorded.
 

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Who is James Ritty?

He and John Birch in 1883 invented the first working mechanical cash register.

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What is age verification and where is it programmed?
Age verification is a feature that requires the operator to enter the customers date of birth before selected items can be registered. Items are linked to age verification categories in group programming.

What are the differences between hard and soft check?
With a soft check system the entire check -- including items -- is saved in memory. Only the check balance is kept in the register's memory when a hard check system is implemented.

What is the difference between timekeeping and signing on to operate the register?
Clerk time keeping is a standard feature of the ER-650. Clerks can clock in and clock out at any time, regardless of whether they are signed on to operate the register. (Clocking in and clocking out are separate functions from signing on or signing off to operate the register.)

What is Electronic Journal?
The electronic journal captures in memory what you would print line by line on a traditional journal. This is stored electronically in the register so that you can print it out at the end of the day if needed.

What are the advantages of an electronic journal vs. a printed journal?
Besides, the convenience, one of the primary advantages of using the ER-650/655 electronic journal is the sorting options capability. If you wish to check the journal for a specific transaction, you can search the journal and print for example, only canceled transactions, or only transactions involving a specific clerk.
 

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When does the battery need to be changed?
Now’s a great time to see if your register batteries need to be replaced. Most registers & POS show their battery check date by the serial number tag – Don’t take a chance on losing valuable data.
Call our office to schedule a Preventive Maintenance check up or bring in your register and save $$$$$.

 

When is it a good time to look at upgrading your system??

Anytime! If you have run out of room for adding items or additional peripheral devices, such as scanners, scales or printers, then it may be time to look at upgrading to a "larger" system. Just call to schedule a demo with one of our sales team today!

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    On-Line Purchases

What is included with my cash register purchase?

Each cash register purchase includes a set of keys, 1-2 starter paper rolls, 1 ink cartridge (thermal printer models excluded), and 1 programming manual.

How do I purchase equipment from your website?

To purchase a cash register, click on the brand link on the products page. On the brand page choose the model and click "add to cart".

How much is shipping?

Generally shipping prices within the Continental U.S. are low. Average rates of shipping would range from $15 for a small cash register to $25 for a larger cash register. All orders outside the Continental U.S. have additional shipping charges.

Do I have to pay sales tax?

Cash Register Center is registered in the State of Colorado. Currently, online purchases do not have sales tax charged to them.

 

How soon is my order taken?

Most orders received before 3pm MST will be taken and shipped out that day assuming that it is not a special order item or an accessory  for a cash register not listed on our site. Any orders received after 3pm MST will be processed and shipped the following business day.

 

How long will it take for me to receive my order?

Most of our cash registers are in stock and ready to be shipped and most accessories are in stock as well. Since our orders are sent out daily via UPS Ground service, you should receive your purchase within 2 to 7 working days depending on what part of the country you live in. Any special order items, products for cash registers not listed on our website, non-continental U.S., and international orders may take longer to ship.

 

I received my order, but it is not complete.

Most orders will not arrive in one complete shipment. Most orders are for multiple items which may require shipment from different locations. Please be patient as most orders arrive complete within a few days of the first delivery.

 

Is ordering from CashRegisterCenter.com safe?

Although no system can be 100% safe, we do take steps to make your shopping experience a safe on. Cash Register Center uses SSL (Secure Socket Layer) encryption. SSL is the standard form of transaction security across the internet. With such measures taken to protect your privacy, you should feel at ease buying from Cash Register Center. It is our policy not to sell, distribute or trade any of your personal information that you send us. All customers will remain anonymous.

Can I return my purchase?

If the cash register is defective within 15 days of purchase, you may return it for a replacement unit, by first calling Cash Register Center for a return authorization. If there is nothing wrong with the cash register and you just simply want to return it (maximum 7 days after deliver), there is a 20% restocking fee. Please see our Return Policy for more details.

 

What forms of payment do you accept?

For credit cards we accept Visa, MasterCard, American Express and Discover.

We will also accept cashier's checks. If sending a cashier's check, we will need to  receive your payment before we send out your equipment.

We do accept purchase orders for educational institutions and government agencies. Please contact us to arrange for a purchase order.

We DO NOT accept personal, business, or internet checks, international credit cards, Pay Pal or COD.

Do you provide tech support?

CRC will provide phone support on internet models and those purchased through other vendors, 9 am to 4 pm MST, Monday - Friday, excluding Holidays, at our Standard Rate of $20 for the first 15 minutes, $1 for each additional minutes after that. Minimum Charge $20.  All service is provided with authorized credit card payment at the time of service.

I don't know how to program a cash register.

All cash register systems come with a stock factory program. You  will need to program your local tax rates and make the appropriate departments taxable. Some models have more detailed programming options. All cash registers come with a programming manual to assist you. If you have any questions and have purchased your cash register through us, you can call our support line at 303-466-8076 for phone support. If you are still uncomfortable with programming, we can arrange to have it programmed for you.

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